Return & Refund Policy

At Jain Handicrafts, your satisfaction is our priority. Each product is handcrafted with care and attention to detail. However, if you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.

• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

• Custom or personalized items cannot be returned unless they arrive damaged or defective.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Send clear photos of the item and packaging to akeshjain09@gmail.com, along with your order number.
We will inspect the issue and offer a replacement or refund as applicable.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

4. Return Shipping

• Customers are responsible for the cost of return shipping, except in cases of damaged or incorrect items.

• Please ensure safe packaging to prevent any damage during transit.

5. Need Help?

For any questions about returns, replacements, or refunds, please contact us at:
📧 Email: akeshjain09@gmail.com
📞 Phone: +91-7895769841 (Akesh Jain), 8791095690 (Siddharth Jain)

Our Promise

Every handcrafted item from Jain Handicrafts is made with love and devotion. We value your trust and strive to make your shopping experience smooth, transparent, and satisfying.